Returns & Exchanges
Return Policy at Dermagic Europe
We strive to ensure your satisfaction with our natural pet grooming products. If you need to make a return, please review the following guidelines:
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Products must be returned within 14 days of the date received, in new condition, and with all original packaging to qualify for a refund or exchange.
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Shipping charges are non-refundable, and return shipping costs are the buyer's responsibility unless the product is faulty.
Return Process:
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Send your item(s) to:Dermagic EuropeIDA Industrial EstateEurobase House, 312 Cork RdWaterford X91 EH5N, Ireland
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We will inspect the returned item(s) and issue a refund or exchange, as appropriate.
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Refunds will be processed within 14 days to the original payment method.
Exchange Policy:
If you'd like to exchange a product for a different size or item, please contact our customer service team at customerservice@dermagic.eu for assistance.
Contact Us:
For any further questions regarding our return and exchange policy, please don't hesitate to reach out to our dedicated customer service team at customerservice@dermagic.eu. We're here to help make your shopping experience with DerMagic Europe enjoyable and stress-free.